Find delivery, returns, sizing, account and store information in one place.
Shipping & returns
Shipping & returns
Delivery timing, costs and return eligibility for Canadian orders.
Shipping
Standard tracked shipping is CAD 10 and free over CAD 100. Estimated delivery is 2–5 business days within Ontario and 4–8 business days elsewhere in Canada.
Ready-made returns
Unworn ready-made items may be requested for return within 14 days of delivery. Original shipping charges are not refundable.
Handmade
Ready-made handmade products usually ship in 3–5 business days and follow the ready-made return policy above.
Size guide
Size guide
Use body measurements together with the fit note shown on each product.
Clothing
XS: bust 78–82 cm · S: 83–87 cm · M: 88–94 cm · L: 95–102 cm · XL: 103–110 cm.
BillBing hats
S: 53–55 cm · M: 56–58 cm · L: 59–61 cm. Check the product page for currently available sizes.
FAQ
FAQ
Quick answers about ordering from BillBing.
Do I need an account?
No. Guest checkout is available, while members can save wishlists, offers and order history.
Are BillBing pieces ready to ship?
Products shown as available are ready-made in small batches. The product page displays the current size and stock choices.
Where do you ship?
The first release supports tracked delivery within Canada.
Privacy
Privacy
How customer information is collected, used and protected.
Information collected
We collect the contact, delivery, order and payment-reference information needed to process purchases.
Use
Information is used for fulfilment, support, fraud prevention and optional marketing consent.
Retention
Order information is retained only as needed for operations, legal requirements and customer support.
Terms
Terms
The basic terms that apply when purchasing from this store.
Orders
An order is accepted after payment confirmation and stock validation.
Pricing
Prices are shown in Canadian dollars. Applicable tax is calculated from the delivery address.
Contact
Contact us
Send us a question about an order, product or delivery. We normally reply within 1–2 business days.